The steps to find out the exact needs of customers are as follows: 1. Prepare tools for data collection that can be made by studying references that are appropriate to the context of customer problems. 2. Determine the sources and the right time and the right method of data collection. 3. Make the data collection process as effective as possible, for example using more efficient and effective techniques. 4. Analyze the results of data collection and match them with patterns based on references that have been studied in the previous stages so that the right map is obtained. 5. Interpret the results of determining customer needs in detail and complete.
